Job Description

We are a people-first beauty company on a mission to give everyone a voice through skincare. We create physical, digital, and offline experiences inspired by our community that foster connection, inspire a sense of belonging, and invite people to participate in our company. We are inclusive, customer-devoted, curious, courageous, discerning, and results-driven.

We are a high-end skincare and lifestyle brand that caters to consumers' need for non-toxic and luxury-based products. The brand has a loyal customer base and is planning for rapid global expansion over the next three to five years, through a robust omnichannel go to market strategy, both locally & abroad.

We're looking for a passionate, driven, and customer-focused individual to join our team as a

Customer Experience & Sales Consultant

. In this role, you will be the face of the brand -- providing expert consultations, delivering exceptional customer service, generating qualified leads, and driving sales. You'll play a key role in guiding customers through their journey, from first interaction to fulfilled order, while earning commission on sales you help close.

Focus:

Consultative Selling & Customer Experience | Personalised Skin Consultations | Product & Ingredient Expertise | Lead Generation & Sales Conversion | Customer Service & Fulfilment | Client Relationship Management | CRM Management & Performance Tracking | Repeat Business & Referral Growth

Key Responsibilities

Deliver Expert Skin Consultations:

Conduct personalised one-on-one consultations (in-person or virtual) to assess client needs, educate on products, treatments, and routines, and provide tailored solutions.

Create Exceptional Customer Experiences:

Ensure every interaction is seamless and memorable -- from first contact to post-purchase follow-up.

Drive Lead Generation:

Proactively identify, qualify, and pursue new prospects through consultations, events, activations, and community engagement.

Convert Consultations into Sales:

Present solutions with confidence, handle objections effectively, and close sales to meet and exceed personal and team targets. Earn competitive commission on all sales, rewarding high performance and results.

Manage Customer Service & Fulfilment:

Oversee orders from placement to delivery, resolving queries promptly and professionally.

Build Lasting Client Relationships:

Foster trust and loyalty to encourage repeat purchases, upselling, cross-selling, and referrals.

Maintain Product Expertise:

Stay at the forefront of product, ingredient, and industry knowledge to position yourself as a trusted advisor.

Track & Optimise Performance:

Monitor lead-to-sale conversion rates, identify growth opportunities, and share insights with the team.

Support Brand Growth:

Collaborate with marketing on campaigns, launches, and promotions; represent the brand at events, workshops, and educational activations.

Essential Requirements

Diploma in

Somatology/Aesthetics

or related skin-focused qualification (

essential

). Minimum 3 years' recent experience in the skincare, beauty, or wellness industry. Proven track record in

consultative selling

and

achieving or exceeding sales targets

. Passion for educating clients on skin health and product efficacy. Strong communication and interpersonal skills, with a warm, customer-first approach. Highly organised with experience in CRM management, client record keeping, and follow-ups. Tech-savvy, comfortable with digital tools for CRM, and reporting. Proven proficiency with

Zendesk

or similar customer service software and an understanding of e-commerce platforms like

Shopify

, combined with a confident on-camera presence for professional virtual consultations.

Personal Attributes:

Naturally persuasive, confident in guiding customers toward informed buying decisions. Self-motivated, target-driven, and results-focused. Empathetic listener who builds trust quickly. Energetic

brand ambassador

who thrives on creating memorable client experiences. Resilient and adaptable in a fast-paced environment. A natural connector who enjoys engaging with people in person and online.

BENEFITS

Shape the Customer Journey:

Be the face of the company, delivering expert skin consultations, personalised recommendations, and exceptional service that strengthen our premium positioning and drive sales locally and globally.

Career Growth Opportunities:

Build your expertise in consultative selling, lead generation, CRM management, and event representation, with opportunities to collaborate across brand, e-commerce, and marketing teams -- paving the way for leadership roles.

Leave Your Personal Mark:

Convert consultations into sales, grow lasting client relationships, and represent the company at activations, workshops, and community events -- with the autonomy to innovate and create measurable impact.

Vibrant & Customer-First Culture:

Thrive in a dynamic, inclusive SME where your expertise, empathy, and results are valued, and your ideas actively shape the way customers experience our brand.

Work Environment:

Primarily based at our Stellenbosch location to ensure hands-on customer engagement, with limited flexibility for remote tasks such as reporting and follow-ups, provided service levels and sales targets are consistently met.
Job Type: Full-time

Pay: Up to R15000,00 per month

Work Location: In person