Job Description

The purpose of the position is to keep stock levels at optimum levels in all locations across the country.

This department is important in maintaining model stock levels across all locations, executing promotions, managing item masters, forecasting, planning, and uploading allocations and to manage suppliers. It stretches over several customers and national stock holding.

The Key Functional Responsibilities:

Customer management

• Maintain a professional relationship with the customer & suppliers.
• Handle queries with customers and escalate where needed to the appropriate levels.
• Ensure that all customer risk, supplier concerns and possible stock outs are communicated to the customers timeously.

Stock cover reporting

• Maintaining accurate forecasting levels is of utmost importance. Forecasting needs to be done on a weekly basis as required to ensure optimal execution.
• Report on stock cover across all customers and all locations, distributed to the correct audience at the agreed times using the Projected Days Cover Report.
• Ensure stock on hand is aligned with agreed safety stock levels and stock parameters are maintained and updated to accommodate both supplier lead times and pareto level in accordance with warehouse utilization.
• Ensure that the required information is contained in the report and all information is accurate. Delivery information must be verified with suppliers.
• Ensure action items are accurately reported to the customer on a weekly basis and followed up to accommodate deadlines.
• Report possible out of stock scenarios and investigate over stock situations.
• Escalate where needed.

Out of stock management

• Ensure the Pre-out-of-stock reporting is accurate and submitted on time to every DC for invoice processing.
• Ensure reason codes for out of stocks and/or substitutions are accurate.
• Communicate changes on certain items & ensure execution by the Order Admin team.
• Ordered vs invoiced report communicated to all stake holders daily. Ensure accuracy & action any anomalies before distributing to customers.

Make certain of assured supply.

• Assume responsibility for assured supply of product within all regions within agreed model stock parameters.
• Receive open purchase order report daily from all DCs per customer to ensure that planned deliveries have taken place. In the case of a non-delivery, immediate follow up with the supplier and book a new time slot. Escalate non-delivery to customers & manager, where required.
• Manage inbound deliveries including receiving time slots.
• Manage orders and facilitate the imports process on all imported stock, if applicable to your account.
• Manage orders and facilitate the exports process on all export stock, if applicable to your account.
• Ensure that inter DCs received from the demand planner are checked to ensure that all required stock is being planned for.
• Ensure that any last-minute changes are discussed with the demand planner, communicated to Managed Freight and sent to the relevant DCs.
• Ensure documentation is submitted within cut-off times to DCs for picking & loading.

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