Delivery Scheduler

Sandton, Gauteng, South Africa

Job Description


Main Purpose:

Purpose of the Job

Accountable for providing an efficient delivery service, obtaining “best in class” logistics performance and ensuring an efficient, safe, cost effective and customer focused transport delivery service in compliance with best practices and standards. Submits delivery plans on a daily basis to loading terminals and haulers. Accountable for handling delivery problems during the execution of delivery plans.

Knowledge Skills and Abilities, Key Responsibilities:

Nature and scope of activity Delivery Scheduling
  • Ensures efficient routing and scheduling of loads. Ensures that the customer offer is fully met, customer expectations are exceeded, and ‘best in class’ delivery efficiencies are achieved. Submits requests to terminals for extra opening hours when needed. Manages requests for additional spot trucks in coordination with Fleet. Delivery Execution
  • Ensures that daily deliveries are executed as planned and manages any delivery issues (ie. weather problems, diversions, traffic, etc.). Attends to customer queries and prioritizes emergency deliveries if required. Provides customer service agents and sales representatives with up to date information regarding the execution of the delivery plans, maintaining good communication with haulers and terminals. Communication
  • Builds a culture of operational excellence within the team by providing leadership, motivation, coaching and mentoring. Maintains good relationship with Haulers and transport contacts. Main Duties
  • Builds a culture of operational excellence within the team by providing leadership, motivation, coaching and mentoring. Maintains good relationship with Haulers and transport contacts.
  • Provide effective customer service support by maintaining constant contact with the sales team, Depot, Finance and external customers/dealers.
  • Ensure that customer complaints and queries are captured accurately in sufficient detail to facilitate appropriate corrective action, and vigorous follow-up and timeous closure
  • Collect and verify stocks, in most instances physically, from Retail Customer and updating the daily stock position schedule, with a view to generate orders. Take and collect weekly dips and uplifts in outlying sites. Key Relationships Internal
  • Finance staff, Business Support staff, Depot Staff, mostly dispatchers and Depot Managers – on request
  • General Manager, Treasury and Credit Manager, Credit Assistants, Aviation and Business Manager, Lubes Area Sales Manager – source of information
  • Puma Supply
External
  • Road Transport Haulers, Cross Border Agents
Education and Training
  • Diploma in Logistics or business studies, Transport Economics, or a related technical/business field is advantageous.
  • 3-5yrs experience in Logistics an advantage. Supervisory/Leadership ability.
Requirements Experience
  • Diploma in Logistics or business studies, Transport Economics, or a related technical/business field is advantageous.
  • 3-5yrs experience in Transport (Fuel and/or Bulk transport) an advantage. Supervisory/Leadership ability.
Skills
  • Knowledge of Microsoft Office
  • Fluent in English
Competencies
  • Capable of making decisions and problem solving
  • Planning and organizing
  • Proactive
  • Team work and people management
  • Contractor Management
  • Able to prioritize work tasks
  • Accuracy and ability to work with lots of data and many interfaces
  • Flexibility
  • Analytical skills – able to problem solve independently and in a timely manner
  • Good communication skills
Able to identify improveme

Key Relationships and Department Overview:

TBC

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Job Detail

  • Job Id
    JD815093
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Sandton, Gauteng, South Africa
  • Education
    Not mentioned