Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa - products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.
The purpose of this role is to support and empower members and their dependents reaching out for specialised coaching services.
KEY OUTCOMES
Assessment of coaching need
Provide coaching support in terms of life coaching, leadership coaching, parent coaching and career guidance.
Qualifications
Qualifications
REQUIRED
Minimum of 3 years coaching experience
PREFERRED
Experience in the EAP field or knowledge of the field is preferable
EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY
NLP Life Coaching or equivalent qualification
TECHNICAL SKILLS OR KNOWLEDGE
REQUIRED
Proficient in relevant computer applications
Required language proficiency
Knowledge of customer service principles and practices
Knowledge of call centre telephony and technology
Good data entry and typing skills
Knowledge of administration skills and processes
Additional Information
Accountability
Action orientated
Collaborative
Communication
Business writing skills
Manage complexity
Problem solving skills
Decision thinking
Encourages engagement
Resilient and adaptive
Resourceful
Demonstrates self-awareness
Purpose driven
*
Significance and values orientated
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