Job Description

Debtors Controller Finance
Western Cape - South Africa
Our client, a leading pharmaceutical company, is seeking an experienced Private Debtors Controller to manage and optimise collections from private debtors on a national level. The role involves reconciling invoices, resolving customer queries, tracking key financial metrics, and ensuring adherence to credit terms and payment commitments. The ideal candidate will foster strong relationships with private debtors through regular visits, build streamlined processes, and ensure that targets and deadlines are consistently achieved.
Key Responsibilities
Collections Management:

• Reconcile invoices on the SAP system with private debtor systems, resolving queries promptly.
• Collect outstanding balances within agreed timelines and collaborate with stakeholders to address customer concerns.
• Motivate and secure management approval for account adjustments or credits as required.
• Prepare and present monthly age analyses and collection status to management, ensuring follow-through on agreed actions.
• Issue payment requests, overdue notifications, and Letters of Demand as necessary.

Customer Engagement and Relationship Management:

• Conduct regular visits to major private debtors to strengthen relationships, resolve account issues, and secure payment commitments.
• Develop and implement SOPs for major customers, addressing credit terms, fee structures, claims, and delivery processes.
• Resolve recurring payment and credit issues by implementing solutions and tracking progress.
• Ensure accurate trade terms are reflected in commercial agreements.

Operational and Strategic Support:

• Engage with the Accounts Receivable Insurer to maintain adequate cover.
• Proactively manage overdue or over-credit-limit accounts to restore compliance with terms.
• Design efficient reconciliation processes to resolve queries promptly.
• Oversee customer qualification processes and reduce overdue amounts
• Assist with daily banking transfers and approvals.
• Attend national customer visits to address account issues and foster effective collaboration.
• Collaborate with Finance leadership to provide monthly reports and updates.
• Build strong relationships with private customers, KAMs and Customer Care teams.

Skills & Knowledge Required:

• A Finance/B.Comm degree or equivalent.
• At least 5 years experience using SAP systems.
• 10+ years experience as a Debtors/Creditors Administrator, ideally in pharmaceutical or FMCG industries.
• Prior exposure to private pharmaceutical customers and their accounting systems.

This is an exciting opportunity to make a significant impact in a fast-paced and dynamic environment. As a key contributor, you will play a critical role in enhancing financial operations and driving efficiency in private debtor management.
If you are a skilled finance professional with proven experience in debtor management and a passion for building strong client relationships, we would love to hear from you. Submit your CV detailing your suitability for this role.
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