Debtors Clerk
Job Description
The Debtors Clerk will be responsible for managing and recovering outstanding accounts receivable from our clients. This role requires a detail-oriented individual with a thick skin, as dealing with upset customers can be a part of the daily tasks. The ideal candidate will have excellent communication and negotiation skills to handle disputes and queries effectively while maintaining positive customer relationships.
Key Responsibilities:
Manage and monitor client accounts to identify outstanding debts.
Contact clients to inquire about their payment status.
Negotiate payment plans with clients who are in arrears.
Process payments and reconcile client accounts. * Prepare and maintain records and reports on collection activities and account statuses.
Handle disputes and queries relating to billing in a professional manner.
Collaborate with the customer service team to resolve customer issues.
Ensure compliance with company policies and legal regulations.
Requirements:
- Proven experience as a Debtors Clerk or similar role, preferably in the telecommunications or internet service industry.
- Strong communication and interpersonal skills to handle sensitive and confidential situations.
- Ability to remain calm and professional when dealing with upset customers.
Proficiency in MS Office and accounting software.
A diploma in Finance, Accounting, or related field is advantageous.
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Job Detail
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Job IdJD1292913
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSouth Africa, South Africa
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EducationNot mentioned