Job Description

PURPOSE OF THE ROLE
The main purpose of the job is to ensure that premium debtors are collected, and arrears balance kept at acceptable levels, and that broker relationships and commission queries are effectively dealt with.
KEY FUNCTIONS
Premium Collection / Debtors Management

• Maintaining the debtors' balance at acceptable levels
• Follow up on agreed payment terms (including PPW) and the issuing of statements
• Immediate intervention for non-paying clients
• Timely escalation to the relevant marketer (considering off-risk letters and cancellation reserve)
• Maintain reports for age analysis
• Ledger reconciliation and journals
• Process premium refunds and confirmation of banking details
• Attend (and initiate) broker meetings to facilitate an efficient premium collection process
• Liaison with the Admin department regarding ledger accuracy (being premium, VAT, SASRIA, etc.)

Broker liaison and Commission matters

• Responding to all broker queries
• Commission administration (and statements)
• Effective resolution where commission transactions are questioned/ queried
• Commission run (according to strict deadlines)

Ad Hoc Functions

• Filing
• Other ad hoc functions in assisting the department

General Administration

• Follow up on outstanding premiums and bordx.
• Handle accounts queries.
• Attend to daily administrative routine tasks in accordance with organisational standards, processes and procedures.

Generic

• Administrative Skills
• Analysis and Judgement
• GREAT Attention to Detail
• Client Orientation
• Communication Skills
• Initiative
• Teamwork
• Time Management and working under significant pressure

Specific

• Systematic and Logical/Critical Thinking
• Financial Acumen
• Track record for handling high-pressure work environments
• Computer Literacy
• Strong Communication Skills (Internal & external)
• Competent user of Excel, Word, Outlook, and other Microsoft platforms.

QUALIFICATIONS AND EXPERIENCE
Experience

• 5 years of experience in short-term insurance in the credit control area.

Qualifications

• Matric
• Further qualification will be an advantage

COMPETENCIES

• Good understanding of the insurance industry market and the terminology used.
• Able to evaluate information from a variety of sources and solve problems.
• Good communication and interpersonal skills; comfortable with phone and face-to-face complex discussions with underwriters, brokers, and any other relevant stakeholders.
• Deadline focused; able to work under pressure to meet tight deadlines and able to organise own workload effectively to prioritise to meet service standards.
• Operationally efficient; able to follow all process requirements.

ABOUT THE COMPANY
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We're about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

Skills Required