Job Description

Closing Date: 2025-06-18Job Type: PermanentJob Level: SkilledExperience: Between 3 - 5 YearsEE/AA: NoSummaryCape Town | Perm | Hybrid - financial services company seeks a Collections Supervisor to manage personal loans and collections, liaise with external debt collectors, monitor performance, review communication strategies, and identify improvement opportunities.Description

• Collaborate with key stakeholders across banking products
• Maximise collections and recoveries by managing relationships with external debt collectors and review parties
• Regular audits and call listening to ensure TCF guidelines are applied and bank compliance is upheld
• Review daily dialer stats for optimised contact, RPC, and PTP outcomes
• Investigate and resolve customer queries and complaints while protecting the brand
• Assist with documentation for Debt Review matters
• Develop and share accurate product, process, and training documentation
• Implement and manage ad hoc collection campaign processes
• Create, update, and share regular reports for stakeholders
• Attend meetings with internal and external stakeholders
• Complete internal training and compliance requirements
• Accurately record client engagements on banking product platforms
• Share information and expertise with stakeholders
• Work closely with product owners to consider feedback for system and product enhancements

• Minimum 5 years of experience in collections and recoveries
• 3 years of experience in collections management/supervisor role
• 3 years of experience with banking or financial services
• Experience with Personal Loans
• Knowledge of dialer strategies, collection/recovery processes, and methodologies
• Experience with Debt Review legislation and legal guidelines.
• Sound communication and reporting skills
• Previous experience in managing External Debt Collector relationships.

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