Debt Collections Agent
Woodstock, WC, ZA, South Africa
Job Description
Key Responsibilities:
Rehabilitate arrear customers by collecting outstanding instalment and arrears. Achieve monthly collection targets Advise of default consequences and optimal management of debt Negotiate monthly instalments and payment plans Verify & update customer information Ensure minimum daily productivity requirements met ito number of customers contacted Ensure PTP's followed up on diary date & PTP reminders Follow up on broken PTP's Escalate customer queries and complaints timeously Support team members and assist management with any other reasonable requests from which are not reflected in this job profile.
Key Requirements:
Grade 12 / Matric or equivalent Minimum of 2 years' experience within the Collections / Recovery industry in a Contact Centre environment Dialler experience Proven track record in problem solving whilst constructively managing conflict and disputes Effective communication skills (verbal and written) Clear credit and criminal record. Must be computer literate (Email, Internet, Word and Excel) Excellent telephone etiquette Benefits
Job Type: Full-time
Work Location: In person
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Job Detail
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Job IdJD1520264
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationWoodstock, WC, ZA, South Africa
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EducationNot mentioned