Job Description

Debt Collection -Johannesburg North Telecommunications
Johannesburg - Gauteng

Job description:

Looking for a driven, dynamic & proactive candidate to join our team as a Debt Collector based in Johannesburg North and living in the area of the North.

Requires people with a real passion for peole and commitment to a high level of customer service, to work in our Debt Collection Department as a Debt Collector.

Call Centre Environment

Location: JHB North

Department: Collections (Call Center)

Job Title: Collections Advisor

Experience:

Good people skills and the ability to engage professionally with distressed debtors.

Call Centre experience, Inbound /or Outbound.

Collections - negotiations.

Alternatively, sales & service experience. Worked with people face to face or telephonically.(Training offered)

Job Requirements/Objectives:

Work Predictive dialler system to deliver quantity and most importantly quality.

Target driven and highly competitive.

Meet the minimum level of productivity standards on an hourly, daily, weekly, and monthly basis whilst maintaining high levels of quality.

Achieve the required monthly Quality assurance rating.

Achieve the required monthly team target.

Prevent Legal Action.

Educate debtor on consequences of non-payment.

Continuously develop personal skill that will improve capability to add value to the business.

Rehabilitate debtors by providing options and alternative solutions as instructed by our clients.

Flexible in working hours (may vary)

Able to multi task and navigate between different systems.

Able to work from home if and when required.

Adhere to policy and procedure standards in respect of:

Accurate and comprehensive recording of all debtor interaction and matter events.

Always maintain debtor information in a current state and adhere to protection of personal information.

Clear and professional communication with all stakeholders.

Strong adherence to reputation risk standards.

No criminal record that could jeopardise the relationship with our clients.

Behavioural Competencies:

Able to plan and organize effectively.

Has a well-developed problem solving capability.

Displays high energy levels.

Ability to constructively manage conflict and disputes.

Highly results and action oriented.

Acts on own initiative without being prompted.

Works well autonomously.

Contributes within team.

Ability to execute promptly and accurate at the same time.

Ability to work in a disciplined manner and for long periods of time without interruption.

Assertive personality.

Integrity, loyal, punctual, trustworthy - no irregular absenteeism or late coming habits.

Fast learner, adaptable to constant change.

Able to handle different managerial styles and constructive criticism.

Self-motivated.

Professional always, adhere to dress code and company policies.

Essential skills

Good understanding of the collections process from beginning to end.

Excellent communication skills, especially verbal.

Active Listening Skills.

Questioning skills.

Well-developed negotiation skills.

Good computer navigation skills.

Ensure highest level of service

Emotional intelligence.

Apply the correct approach that will result in the best possible outcome (persuasive).

Ability to absorb pressure well.

Desirable

Understanding of the POPI Regulations (Protection of Personal Information).

Understanding of the new debit order process namely Debi Check.

Understanding of Debt Review and Terminated Debt Review process.

Legal process understand the difference between Adverse Listings and Judgement granted.

Equipment, software, and systems used:

Excalibur 4

Euphoria predictive dialer

Use of a headset for long periods

Microsoft Office, Word, Excel, Outlook, Diary

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TereCruits Recruitment