Job Description

Job Title: Dealer Service Specialist (Re-advertised)

Location:

Johannesburg

Job Type:

Full-time

KEY DUTIES AND RESPONSIBILITIES:

Responsible for the development of dealer service standard process, design of service business policy, planning and supervision of service activities implementation, continuous improvement of after-sales service process and introduction of innovative solutions.

Lead and develop the after-sales service team.

Channel development and relationship maintenance, including service channel construction planning and management, service channel construction standards implementation acceptance, service agreement terms communication, etc.

Technical support, including general maintenance technical guidance, difficult maintenance problems on-site treatment, and on-site service standards and process guidance.

Responsible for the introduction of dealer service standard process, review and evaluation of dealer service operation.

Plan and implement service activities, combine the sales target of the company in the area, and refer to the geographical factors, climate, customs, etc., plan service activities and promote the implementation on-site.

Responsible for following up on client customer complaints and negative news.

Other daily temporary work arranged by leaders.

EDUCATION AND EXPERIENCE:

Diploma in Engineering or equivalent

3 years or above automotive marketing and Aftersales Service management experience

Master automotive products-related technical knowledge, and common fault diagnosis and maintenance knowledge

Skills in the repair of automotive products and the use of technical materials such as repair manuals

Experience in management and understanding of Chinese branded service operations in the South African market

COMPETENCIES:

Proficient in the use of office software, good data analysis skills, teamwork skills, and communication skills.

Join our team and become part of a dynamic and innovative company at the forefront of the automotive industry. Apply now to

recruitment@baicsa.co.za

with your updated resume.

: When submitting your application, please use the job title in the subject heading.

We look forward to welcoming you to our team!

We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities. Preference will be given to applicants in line with our current employment equity plan and targets.

Please note that should you not receive a response within 2 weeks of applying, you may consider your application as being unsuccessful.

Job Type: Full-time

Work Location: In person

Application Deadline: 2025/05/05