Job Description

Business Unit:

DCM Distribution

Function:

Call Center / Contact Center

Date:

31 Oct 2025
Key Outputs
Compliance:


Maintaining the FAIS Rep Register Providing support to the DCDS business based on the Group Compliance requirements Assist representatives with the CMS applications Communicating to business and provide feedback Attending to general queries and provide feedback to business Capturing and on-boarding of representatives on system Requesting to open commission code for Reps according to registrations at FSCA Checking and processing Supervision Signoffs Analysis of all fit and proper requirements on representatives All maintenance requirements on representatives Conduct investigations related to representatives,




Operational Risk:


Add, follow up and update and Maintenance of Risk Incidents Follow up on KRI's Update and Maintenance of BarnOwl Add and update BarnOwl with Risk Movement Information Add and update BarnOwl with New Risk Information Extracting Risk Register for GRM and Audit BarnOwl Quality Review Risk Catch-Up Sessions Risk Catch-Up Sessions Notes and Actions Documented and Reporting




Competencies


Strong listening and communication skills; Work independently and as part of a team when required; Support management in achievement of team objectives as well as Group Compliance's objectives Efficient time management skills, including quick turnaround time on work; Attention to detail; Knowledge and Understanding of Business Procedures, Rules, Processes and Controls.




Qualification & Experience


Recognised Qualification 1- 3 years of similar tasks/ similar environment Understanding of the Discovery business Expectations within working in a team Understanding of the Discovery business Working with administrative tasks across numerous stakeholders and concurrent activities


EMPLOYMENT EQUITY



The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.