Job Description

Business Unit:

DCM Distribution

Function:

Call Center / Contact Center

Date:

7 Oct 2025
About Discovery Connect
People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people. We are often a client's first impression of Discovery so we must have the best Discovery ambassadors in our team. At the forefront of client acquisition methodology, Discovery Connect continues to be one of the fastest-growing divisions in the group. Representing all product lines (including Discovery Bank) there is an opportunity for forward thinkers, innovators, and people who thrive on complexity in a growing business.



Job Purpose
This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Insure telesales.



Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:


Be able to achieve Insure sales monthly targets To communicate with members telephonically and via email on any queries Attending to daily administration of keeping stats updated Conducting Financial Needs Analysis on clients to provide sound advice Overcome client objections and improve customer service experience Adhering to service level agreements to ensure sales consistency in the department. Adhering to all compliance requirements within the role




Personal attributes and skills



The successful individual will be required to demonstrate the following competencies:
Target Driven Team Player Goal orientated Self motivated Ability to perform under pressure Adapt to change Persuasiveness Resilience/Tenacity Sound Time Management Self managed Attention to detail Ability to learn quickly and apply knowledge Speak fluently (accent neutral) English/Afrikaans




Qualification & Experience



Essential


Matric At least 2 years sales experience, preferably in an outbound telesales environment PC literacy, email, word, excel NQF5 and RE5 qualification




Advantageous




Tertiary qualification (Wealth Management) Minimum 2 years short -term product Knowledge
EMPLOYMENT EQUITY



The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.