Data Centre Manager (joinoci Leader)

Johannesburg, Gauteng, South Africa

Job Description

Data Centre Manager (JoinOCI-Leader)-21000OHG

Applicants are required to read, write, and speak the following languages: English

Preferred Qualifications

OCI Data Centre Manager - South Africa Oracle is the #1 global provider of business software. With a market-leading presence in over 175 countries, we may be a technology giant—but we operate with all the ingenuity of a start-up. That’s where you come in. The next 5-10 years will see the software industry move away from on-premise software solutions towards software delivery via cloud based services. Oracle number one strength is the size and strength of our software portfolio to which most of the business world is already addicted.
Our vision is to bring this to the Cloud from our app server and development tools to our dataset and people management software. We already have the core infrastructure that all of this is built on.

The future is about providing higher level services that companies can consume on demand. Oracle is now recognised as a significant hyper-scale cloud provider offering hybrid capabilities bridging the gap between on premise infrastructure and the Cloud to manage workloads in a secure, efficient and cost-effective way. Oracle plans to manoeuvre the entire company’s tech focus to provide this. Description
What You’ll Do
Are you an experienced Data Centre Manager that has experience from racking & stacking to deployment & decommissioning – and everything in between? Interested in new challenges and being part of a newly created team working on critical projects? Then we’d like to talk to you!

  • An Oracle Data Centre Manager will be the technical liaison between the technology teams and the Data Centre Environment.
  • You are able to manage a team who will be troubleshooting and solving all but the most complex infrastructure issues.
  • As a skilled manager on a wide range of Data Centre environment and systems you understand which issues to escalated to the appropriate resolver groups.
  • You create and maintain documentation on technologies your team supports.
  • You understand all aspects of the equipment your team supports.
  • You know how to innovate and make decisions on your own, but also know how to take direction when it is given, paying attention to all details involved.
  • Expected to improve current processes, and introduce automation with aim towards simplification,
  • You are able to execute small & mid-size as well as global projects on your own and work with your DIrect Management in planning and executing them.
  • You ensure adherence to all established guidelines and management practices for your employees.
  • Some travel might be involved.
Required Skills/Experience
What You’ll Bring
Your versatility will be your greatest asset as you deliver mission-critical support and empower our customers to harness the full power of Oracle products. We also look for:
  • +5 years experience, managing teams, including line management, appraisals, performance reviews, hiring new team members etc
  • 3-8 years of experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems) / 3-8 years of experience supporting and troubleshooting hardware and networks data centre systems
  • Must have demonstrated expertise in two or more of these areas:
    • Ability to work independently, with little direct management
    • Experience supporting large, Enterprise customers in an Operations environment
    • Strong understanding of Data Centre environment, infrastructure, process & procedures : Cabling,Cooling, Power (UPS, Generation)
    • Demonstrated examples of Data Centre white space capacity planning
    • Experience of Data Centre KPIs (incident ticket related matters, time to solve tickets, security metrics, infrastructure metrics, staff, safety, overall operations)
    • Demonstrate understanding of Change Management
    • Excellent verbal and written communication skills
    • Open to provide after-hours support as needed for significant issues
    • Experience working with 3rd party providers (example: co-locations)
    • Detail oriented
Nice to have skills:
  • Systems administration (Linux and/or Windows Servers)
  • Networking (DNS, TCP/IP)
  • Demonstrated examples of process improvement execution
Your team's responsibilities will include:
  • Act as technical liaison for internal technical teams
  • Ability to understand internal customer problem and provide technical solution in timely manner
  • Ability to understand customer urgency and sensitivity of problem
  • Ability to speak confidently and communicate clearly with internal customers
  • Ability to work well with demanding customer environment
  • Strong Adherence to Process and be process champion
  • Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, software.
  • Provides escalated 2nd level technical support for complex technical issues which may include leading problem management cases and providing management status.
  • Manages escalated support cases and leads appropriate internal technical resources and/or 3rd party vendors to resolution.
  • Assist with server operating system and application upgrades, bug fixes and patching.
  • Working on standardization projects for both hardware and software under the Oracle technology stack; while providing consistent system uptime as expected in a IaaS environment.
  • Ability to quickly learn new technologies and keep up with the latest technologies.
  • Advanced knowledge of network architecture and protocols.
  • Experience with enterprise administrative scripting using a major scripting language (Powershell, Bash, Perl, etc.)
  • Outstanding organizational skills, ability to prioritize effectively, and experience with technical project management.
  • Highly service-oriented, reliable, responsible, self-motivated, and enthusiastic.
  • Excellent communication skills and ability to interact professionally with a diverse group of customers and staff.
  • Experience providing client-facing, direct customer support and service.
  • Ability to interact with all levels of an organization in a professional, and tactful manner.
  • Ability to work productively in cross-functional teams or resourcefully and independently as an individual

Detailed Description and Job Requirements
Work with a world class team to develop, implement, and support cutting edge Oracle technology.

Manages a team supporting and/or implementing software project(s) and/or internal systems. Defines, documents and manages scope, expectations, implementation approach, deliverables and acceptance testing criteria.

Manages and controls activities in multi-functional areas or sections. Ensures appropriate operational planning is effectively executed to meet Corporate specifications. Successful track record in applications implementation and as a manager. Expert knowledge of all applications within a business area; plus some knowledge of other applications. BA/BS degree preferred.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).
Job: Information Technology Travel: Yes, 25 % of the Time Location: ZA-ZA,South Africa-Johannesburg Job Type: Regular Employee Hire Organization: Oracle

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Job Detail

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    Johannesburg, Gauteng, South Africa
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