Job Description

Who are we?

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella - all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way - free from worry and most importantly at peace with all the "what-ifs" of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay's core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!

Qualification and Experience

Grade 12

What will make you successful in this role?

Minimum Experience
Minimum 12 months Call Centre and administrative experience

Deliverables include, but will not be limited to
Quality orientated and organized Self-disciplined and Self-motivated Analytical and desire to excel Active listening skills Problem-solving skills and solution-oriented Excellent administrative skills Good communication skills (verbal & and written) Able to work flexible hours Customer focused Results and Target driven Teamwork and Professionalism Flexibility Ability to multi-task and cope with pressure Excellent attendance record


Competencies Required
Computer literacy

Knowledge and Skills

Record keeping; filing and maintenance of databases
Data Collection and processing of transactions
Reporting and Administration
Quality; compliance and accreditation
Business Process
Services knowledge

Personal Attributes

Communicates effectively - Contributing dependently
Demonstrates self-awareness - Contributing dependently
Plans and aligns - Contributing dependently
Optimises work processes - Contributing dependently

Build a successful career with us

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.

Core Competencies

Being resilient - Contributing dependently
Collaborates - Contributing dependently
Cultivates innovation - Contributing dependently
Customer focus - Contributing dependently
Drives results - Contributing dependently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 12 June 2025.

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.