Job Description

To obtain; capture or process data within laid down policies; procedures and systems in order to satisfy clients and bank requirements to achieve departmental objectives and targets.

Job Responsibilities

• Minimise financial loss by verifying if the client has adequate funds before processing the request.
• Minimise financial loss due to negligence by checking the accuracy of the request before and after processing the request.
• Ensure compliance with bank policies and industry regulations in order to minimise opportunities for threat of loss.
• Ensure bank charges have been debited for once-off requests by capturing manually on Nedbank Terminal Emulator (NTE).
• Meet standards for quality by adhering to the Service Level Agreements (SLA) and turnaround times.
• Build client trust by resolving queries timeously, communicating SLA deviations and suggesting resolutions.
• Build and maintain internal and external relationships with clients by educating and guiding clients of the requesting process and system.
• Provide monthly workflow updates by preparing and submitting daily and monthly statistics reports to the team leader.
• Mitigate risk of frauds by verifying client details with records on the banking platform and Nedbank Terminal Emulator (NTE).
• Ensure security procedures are adhered to by verifying the authorised signatories on Signature Verification (SIGVER) system.
• Confirm the client request by telephone to ensure that the client is aware of the request and that everything is in order for approval.
• Capture the name of the client, date and time, sign and stamp in accordance with the bank procedures to approve the request.
• Update the receiving file by capturing the request on the server in the relevant folder.
• Ensure serious incidents affecting the department performance are reported and recorded on the incidents form.
• Ensure adherence with all workflow processes by working in accordance with the Aris map.
• Improve service delivery by redirecting security stationery to the correct branches and updating branch details with printers and couriers.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
• Ensure that own contribution and participation contributes to the achievement of team goals.
• Create and manage own career through guidance and support of management, department and colleagues.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
• Participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g. training/awareness on digital forensic examination to external parties on pro bono basis).
• Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools, policies and procedures to add value to Nedbank.
• Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.

Job Responsibilities Continue

People Specification

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Essential Certifications

Preferred Certifications

Minimum Experience Level

1 year data capture experience preferably in a banking environment.

Technical / Professional Knowledge

• Administrative procedures and systems
• Business writing
• Data analysis
• Relevant regulatory knowledge

Behavioural Competencies

• Communication
• Collaborating
• Work Standards
• Managing Work
• Quality Orientation
• Sustaining Customer Satisfaction

Please contact the Nedbank Recruiting Team at +27 860 555 566

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