Cx Specialist: Fraud
Johannesburg, Gauteng, South Africa
Job Description
What The Role Involves:
- Make the Customer's Voice Matter:
- Use insights, feedback, and behaviour trends to shape better fraud-related customer experiences.
- Lead Engaging CX Sessions:
- Facilitate customer experience workshops and education sessions with staff and stakeholders across the country.
- Turn Frustrations into Fixes:
- Handle and resolve fraud-related customer complaints while using those lessons to design better, smarter processes.
- Drive Strategic Change:
- Support big-picture service improvements and help roll out CX initiatives that enhance trust, loyalty, and confidence.
- Champion Collaboration:
- Work closely with internal teams to embed a customer-first mindset across the fraud landscape.
- Bring Insights:
- Use research, bench-marking, and feedback to support ongoing improvements and service innovation.
- Solid experience in customer experience, service design, or process improvement
- Strong facilitation and stakeholder engagement skills
- Analytical mindset with a people-first approach
- Bonus if you've worked in fraud, compliance, or complaints resolution
- Work on meaningful projects that impact real people
- Help build a fraud team that leads with empathy and action
- Collaborate with diverse, purpose-driven teams
- Use your skills to create experiences that actually make a difference
Apply today or get in touch to learn more.
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Job Detail
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Job IdJD1456063
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned