Cx Measurement Specialist: Vop & Voe

Johannesburg, Gauteng, South Africa

Job Description


To provide data; information and insight to enable better decision making by Nedbank stakeholders.

Job Responsibilities

  • Build and maintain effective working relationships with internal and external stakeholders by providing expert knowledge and engaging with stakeholders.
  • Maintain constructive stakeholder relationships by effectively providing progress feedback on projects and recommending appropriate resolutions where required.
  • Respond effectively to the business by providing strategic consulting and advisory services for research and insights-based projects Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
  • Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
  • Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
  • Deliver value adding recommendations / insights within turnaround times by effective collaboration with stakeholders, applying best practice market research and intelligence techniques.
  • Develop; manage and deliver primary research projects by applying overall research and project management principles and leveraging vendor relationships.
  • Monitor market activity by researching and reviewing primary and secondary research sources.
  • Make informed recommendations by analyzing, interpreting and synthesizing results of primary and secondary research.
  • Adhere policies and procedures by operating within the specified parameters.
  • Monitor competitor activity by gathering and analyzing competitor data.
Essential Qualifications - NQF Level
  • Matric / Grade 12 / National Senior Certificate
  • Advanced Diplomas/National 1st Degrees
Preferred Qualification
  • Post Graduate Diploma: Marketing Management
Minimum Experience Level
  • 5 years' experience in a research environment
Technical / Professional Knowledge
  • Business terms and definitions
  • Cluster specific operations
  • Communication Strategies
  • Governance, Risk and Controls
  • Principles of financial management
  • Principles of project management
  • Research methodology
  • Decision-making process
  • Data and Business analysis
  • Competitive Intelligence
Behavioural Competencies
  • Continuous Learning
  • Customer Focus
  • Work Standards
  • Building partnerships
  • Planning and Organizing
  • Technical/Professional Knowledge and Skills


Please contact the Nedbank Recruiting Team at +27 860 555 566

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Nedbank

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Job Detail

  • Job Id
    JD1265167
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Johannesburg, Gauteng, South Africa
  • Education
    Not mentioned