Job Description

Customer Technical Support - JhbOverview:Tech Support at Bio-Rad is a fun, dynamic and action filled position. The environment is very creative for troubleshooting and resolving customer problems. The primary responsibility of the Customer Technical Support is to provide timely, advanced, scientific support for medical technologistsl. This position is mainly aimed at Bio-Rad's Clinical Diagnostics and Immunoheamatology , containing instruments, hardware, applications, reagents, consumables, general software as well as product specific software. Common methodologies are chromatography, immuheamatology and other clinical related methods. It is an office-based position with normal working hours, the computer and telephone are the main tools. It is based in Gauteng and will cover South Africa. The successful candidate will be responsible for fulfilling specific targets and also for contributing to smooth running of the day-to-day support operation.How You will make an impact:Minimize instrument downtime by effectively solving problemsLogically troubleshooting with customers to find the best solutionLook at trends and traces to assist Field Service Engineers (FSE) to carry the correct parts to solve the problemIdentify customers that require training and communicate it to Field Application Specialists (FAS)Saving unnecessary customer visits by FSE and FAS collegesWhat Youxe2x80x99ll bring:An ability to learn new systems quickly and grasp new conceptsAbility to relate to customers in clinical laboratories and blood banksGood communication to customers and collegesAbility to prioritize customers according to their needsBenefits: Bio-Rad's biggest asset is its people, and the reason why our Total Rewards delivers programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employeexe2x80x99s work and life cycle. Wexe2x80x99re proud to offer a variety of options, including:Life & Accident insurancePension SchemeEmployee Referral ProgramAnnual bonusInternet allowanceWho We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

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