Job Description

German speaking role in Customer Service, 100% remote
Entry level
The client is a fast-growing MedTech SaaS company developing innovative digital solutions that support healthcare providers and improve patient experiences. To strengthen their customer-facing operations, they are looking for a motivated Customer Service Agent (m/f/d) who enjoys communication and is eager to support users with professionalism and empathy. The company offers a structured, high-quality onboarding program, making this role particularly suitable for early-career talent.
Your Responsibilities

• Serve as the first point of contact for customers, primarily via phone, email and chat (first experience in HubSpot, Salesforce; internal communication via Slack advantageous).
• Handle inquiries related to the company's digital products and services.
• Identify, document, and analyse customer issues; escalate to specialist teams when needed.
• Ensure all customer requests are handled promptly, professionally, and with a solution-oriented mindset.
• Contribute to the development and maintenance of the knowledge base.
• Collaborate closely internal teams to ensure a seamless customer experience

Your Profile

• First experience in customer service or a support environment -- ideal for entry-level candidates.
• Excellent German communication skills (spoken and written); good English skills are a plus.
• Strong phone communication skills and confidence in written customer interaction.
• Basic knowledge of tools like HubSpot, Salesforce, or other CRM systems is an advantage.
• Interest in digital products and the ability to quickly understand technical topics.
• Empathy, patience, and the ability to remain friendly and solution-focused even in challenging situations.
• Structured, reliable, and proactive working style.
• You are South African, or hold a visa for South Africa and are allowed to work in Soth Africa

What's in It for You

• Opportunity to join an innovative and expanding MedTech SaaS environment.
• Excellent onboarding program to set you up for success.
• Modern tools and technologies (HubSpot, Salesforce, Slack, etc.).
• Supportive and collaborative team culture
• Hybrid working model and attractive long-term development opportunities.
• Benefits, and regular team events.

Skills Required