Customer Support Specialist
Cape Town, Western Cape, South Africa
Job Description
THE OPPORTUNITY THAT AWAITS YOU
Do you love solving puzzles, calming storms, and turning complex problems into smooth solutions? We're looking for a Customer Support Specialist to be the voice of trust in a high-growth fintech environment.
This isn't just about closing tickets, it's about helping people navigate cross-border payments, crypto trading, and financial journeys with empathy, speed, and precision. You'll be the person customers remember for making their day easier.
YOUR KEY RESPONSIBILITIES
- Manage incoming queries across multiple channels
- Troubleshoot transaction issues including cross-border payments, FX, and wallets
- Guide users through onboarding and compliance (KYC)
- Identify suspicious activity and escalate to compliance teams
- Educate customers on platform features and maintain knowledge bases
- Provide actionable feedback to product teams
- 3+ years in Customer Support (fintech, banking, SaaS preferred)
- Strong communication skills - able to simplify complex financial concepts
- Tech-savvy with support tools (Zendesk, Intercom, Freshdesk)
- Problem-solving mindset with empathy and patience under pressure
Skills Required
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Job Detail
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Job IdJD1618672
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R30,000 per month
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned