Job Description

Customer Support Representative (Real Estate)
(Real Estate, Full-Time, Remote - South Africa)
We're looking for an experienced Customer Support Representative to join our team. This is a customer-facing, highly interactive role where you'll help users configure integrations, troubleshoot issues, and get the most value from their software subscriptions.
This position is fully remote and works U.S. business hours.
Benefits and Compensation

• Permanent Remote Work
• Highly competitive compensation based on experience
• Paid Time Off
• Monthly Performance Bonus
• Annual Bonus
• Health Allowance

What You'll Do

• Provide exceptional customer support via Zoom, email, and phone
• Guide new clients through setup, configuration, and best practices for PropTech support
• Troubleshoot technical issues and escalate complex cases to Tier 2 support when needed
• Handle an average of 30-50 emails and 5-10 calls per day
• Document issues and solutions clearly to improve the internal knowledge base and self-service resources
• Track and report data to identify trends and help evolve customer experience metrics
• Participate in customer training sessions and cross-functional projects
• Work flexibly and embrace experimentation in a fast-growing startup environment

What We're Looking For
Required Skills and Experience

• 2+ years of experience in real estate customer support or technical support
• Excellent English written and verbal communication skills, with the ability to adapt messaging for different audiences
• Strong troubleshooting skills and a passion for solving technical problems
• Experience using AI tools
• Empathy, patience, and a customer-first mindset
• Strong attention to detail and the ability to analyze issues from multiple angles
• Background in real estate or prop-tech
• Experience with CRM, marketing automation, back-office management, accounting, or finance software

Nice to Have

• Hands-on experience with QuickBooks Online or Desktop

Why You'll Love Working With Us

• Opportunity to grow your career in a scaling SaaS environment
• Work with modern tools and technologies
• Join a collaborative team focused on customer success
• Make a measurable impact on customer experience and internal processes

Equal Opportunity Employer
We are committed to creating a diverse and inclusive workplace. Employment decisions are made based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or any other protected characteristic.
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