Job Description

Karri Payments is a leading fintech company dedicated to providing seamless and secure payment solutions for schools, parents, and organizations. We are looking for a dedicated Customer Agent to join our team and help us deliver exceptional customer service.
We're looking for a detail-oriented and highly organized individual who is passionate about customer service and thrives in working with people. The ideal candidate has experience in online customer support or a fast-paced call center environment and possesses a keen eye for detail to ensure accuracy and efficiency in every interaction.
Key Responsibilities:

• Provide prompt and professional support to customers via email, phone, and live chat.
• Assist customers with account queries, transactions, and troubleshooting issues.
• Educate customers on how to use the Karri Payments platform efficiently.
• Providing product and service information to customers and identifies upselling opportunities.
• Escalate technical issues and complex queries to the relevant teams when necessary.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Work collaboratively with internal teams to improve customer experience and resolve concerns.
• Ensure a high level of customer satisfaction by delivering a positive and solution-driven approach.

Requirements:

• Proficient in spoken and written English. Knowledge of additional languages is a plus.
• Credit / Criminal clear.
• Matric / Grade 12
• Previous experience in a customer service role (preferably in fintech, banking, or technology).
• Excellent communication skills, both verbal and written.
• Must have excellent process, technical and analytical skills.
• The ability to deliver results within defined timeline.
• Advanced Excel Skills.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Strong listening skills, open to input from other team members and departments.

• Proficiency in CRM systems and ticketing platforms.
• Basic knowledge of financial services or payment processing is a plus.

What We Offer:

• A dynamic and collaborative work environment.
• Opportunities for career growth and development.
• Competitive salary.
• The chance to be part of an innovative fintech company making a real impact.

Typical working hours - 7am-4pm / 8am-5pm / 9am-6pm . Selected Saturdays and Public holidays.
Due to the high volume of CV's received, only shortlisted applicants will be contacted. Should you not receive communication from our offices within two weeks of submission please note that your application will not be considered for this position.

Skills Required