Customer Support Agent
Cape Town, Western Cape, South Africa
Job Description
The Customer Support Agent is responsible for managing incoming customer interactions through calls, emails, and other communication channels.
Responsibilities:
- Handle and resolve customer queries via phone, email, and other channels.
- Provide product and service information to customers.
- Process orders accurately in the system and coordinate with relevant teams.
- Perform L1 troubleshooting and escalate unresolved issues appropriately.
- Maintain detailed and accurate customer interaction records.
- Ensure adherence to service level agreements and quality standards.
- NQF Level 4 or equivalent in Electrical, Mechatronics, or a related technical field.
- 2+ years experience in a customer support role.
- Strong verbal and written communication skills.
- Ability to multitask and prioritise in a fast-paced environment.
- Working knowledge of ERP and Workspace systems.
- Experience in a technical or industrial environment.
- Familiarity with sales order processing systems.
- Problem-solving and conflict resolution skills.
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Job Detail
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Job IdJD1483232
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned