Job Description

Customer Support & Administration - Medical & Aesthetic

Employer:

Shoreability

Location:

Office based Umhlanga, Durban

About the Role

Shoreability is recruiting a Customer Support & Administration professional to support our UK-based team.

This is an office-based role in Umhlanga, focused on customer onboarding, administration, compliance, and delivering a high standard of customer service within a regulated environment.

Key Responsibilities

Customer Onboarding & Account Management

Process website registrations promptly, issuing required documentation and emails via DocuSign Authorise new customer accounts and send welcome emails with login details Set up new accounts on the same day of receipt, in line with internal procedures Contact new customers via phone and email to welcome them and assist with online ordering setup Ensure all new customers are onboarded in line with regulatory and compliance requirements

Administration & Compliance

Process account amendments on the day of receipt and notify customers once completed Follow up on incomplete registrations and update internal tracking sheets with progress Complete Prescription only medicine and insurance checks in line with expiry dates using compliance dashboards Chase outstanding authorisation forms and action them once received Contact customers regarding incomplete or incorrect registrations and advise on required corrections

CRM & Customer Communication

Maintain accurate and up-to-date CRM records for all customer interactions Ensure all customer communication is professional, timely, and customer-focused

Teamwork & Professional Standards

Carry out instructions provided by the Contact Centre Manager Complete all administrative tasks related to the department Maintain a positive, professional, and proactive attitude Work collaboratively with colleagues across the business and support other functions when required Adhere to all company policies, procedures, and standards as outlined in the company handbook

What We're Looking For

Strong administrative and organisational skills Excellent written and verbal communication skills High attention to detail and ability to work accurately in a regulated environment Confidence using CRM systems and online systems A professional, customer-focused team player
Job Type: Full-time

Pay: From R18000,00 per month

Experience:

E-commerce: 2 years (Required) total work: 3 years (Required)
Work Location: In person