Job Description

At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets.


We are in a period of accelerated growth, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career!

The Role

The Customer Support Representative will be joining our award-winning Customer Service Team in our South Africa office to help us continue delivering exceptional customer service and going above and beyond for our clients.

Key Responsibilities

Acting as a first point of contact for all incoming calls, promptly and professionally handle customer enquiries to transfer them to the relevant department(s). Responding to candidate queries via email, ensuring accurate information is provided about products and services. Listen attentively to customer concerns, empathise with their needs and handle requests efficiently and correctly, maintaining the confidentiality of customer information in line with GDPR. Troubleshoot and resolve candidate issues, providing helpful suggestions to support their experience on CV-Library. Maintain a thorough understanding of our products and service to successfully support with ad hoc requests by internal teams. Ensure that customer service standards, quality and KPI targets are met or exceeded. Providing essential support to the CRC and Sales teams by running database searches on behalf of our clients, producing job reports, posting vacancies, as well as other additional duties.

Requirements

Previous B2B customer service experience in a professional, fast-paced environment, with a proven track record working towards targets or deadlines. Strong communication skills, both written and verbal. Patience, empathy, and the ability to remain calm under pressure. Ability to work in a team and collaborate effectively. Self-motivation and drive, with the ability to prioritise your workload. Extremely organised with a high level of attention to detail. Experience in a multinational organisation, supporting US or UK based clients

Benefits

Apply to hear more about our exciting benefits!


We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements.


Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.