Job Description

About the Role

We are seeking a highly organized and proactive Customer Success Management (CSM). This role is crucial in ensuring smooth daily operations, managing communication with clients, and providing administrative support to help drive team success.

Key Responsibilities

Act as the first point of contact between clients CSM. Manage and coordinate client communications (emails, follow-ups, meeting scheduling) Prepare and organize internal and client-facing documents and reports Maintain calendars and schedule appointments, meetings, and travel Assist in compiling customer feedback and reports for internal review Maintain accurate records of client interactions and contracts Coordinate with internal departments to follow up on deliverables for clients Help with general administrative tasks as needed

Requirements

Proven experience as a CSM Strong communication skills (written and verbal) High attention to detail and excellent organizational abilities Comfortable working with tools such as Google Workspace, Microsoft Office, Zoom, and CRM systems Knowledge of Zoho or Salesforce CRM preferrable Ability to handle confidential information with discretion Proactive, professional, and customer-oriented approach A diploma or degree in Business Administration or a related field is advantageous
Job Types: Full-time, Permanent

Pay: R15000,00 - R25000,00 per month

Application Question(s):

Number of years experience with CRM systems Any experience with Cash Collection/Debt Collection
Education:

Bachelors (Preferred)
Experience:

CSM: 2 years (Required)
Language:

English (Required)
Work Location: Remote

Application Deadline: 2025/05/13