Job Description

About the Role

Our Customer Success Managers are critical to the success of Uber Direct, and we need a strong, dedicated CSM to support and grow their business on our platform. You will be part advocate, part detective, and use data-driven recommendations to support your portfolio of top-tier partners. We are seeking an individual who can work collaboratively with sales, operations, and technical counterparts to unblock the needs of partners.




You will succeed in this role if: you find focus in fast-paced environments; you are a coach at heart; you possess an insatiable appetite to continuously learn and teach.

What You'll Do

Own and manage a portfolio of top Platform Partners on Uber Direct; focus on growing their business, improving their operations and making them advocates Assist with expansions, rollouts, and new partner initiatives to drive growth on Uber Direct Set and track account KPI targets, weekly, monthly, and quarterly in a MBR, QBR context Work cross functionally with teams to identify and drive growth opportunities Engage with your portfolio to understand opportunities for our product team to build better features and products Act as the partner's point of contact handling inquiries, resolving conflicts, and providing solutions in a timely manner Lead cross-functional improvements in order to ensure we have the best customer experience in the industry Collaborate with leadership to set organizational strategy, and rapidly execute against it.

What You'll Need

3+ years experience in customer success or account/partner management Previous experience working with platform partners to drive onboarding and growth Strong attention to detail, organized, and analytical; with excellent communication and interpersonal skills Previous Restaurant or Retail experience Knowledge of CRM software like Salesforce BA/BS Degree

Analytical Thinking:

Analytical skills and ability to extract trends and insights from customers data. Executive Presence and ability to engage with multiple stakeholders.

Business Acumen:

Good with articulation, communication, presentation and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs.

Data Insights:

Ability to use insights and data-driven decision making to inform the sales process. Develop sales strategies and market pitch to respond to a dynamic market landscape. *

Stakeholder Management:

Collaborate cross-functionally to build efficiencies, elevate customer experience and share knowledge, communicate and collaborate with Uber teams around the globe.