Customer Success Manager

Home Based, ZA, South Africa

Job Description

Company: Freedom Pro
Location: Remote (USA hours overlap required)
Compensation: $4-$6/hr (DOE) + performance bonuses
Start Date: January 2026

About Us

Freedom Pro is a fast-growing real estate education and JV partnerships program helping everyday people close land and real estate wholesale deals. We have active members, weekly coaching calls, hands-on support, and a dispositions team that helps students turn leads into real income.

We're scaling aggressively in 2026 and looking for a Community Success Manager who loves helping people, staying organized, and keeping a community energized and accountable.

If you're upbeat, proactive, detail-oriented, and AMAZING at communication -- you'll thrive here.

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ROLE OVERVIEW

Your #1 goal will be to ensure that every Freedom Pro member is supported, activated, and progressing through the program.

This means:

Keeping members engaged Tracking their progress Checking in regularly Helping solve small problems before they become big ones Making sure everyone uses the tools correctly Giving personal encouragement + accountability Ensuring our members get WINS
You will work closely with the Founder, the coaching team, and the dispositions team.

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KEY RESPONSIBILITIES

Daily Responsibilities

Send daily check-ins to all active members Respond to all Skool messages & community posts Follow up via SMS after 48 hours of no response Make a call at 72 hours of no response Track which members attended calls and who didn't Keep members motivated, supported, and accountable Encourage affiliate tool usage (Newleey, iSpeedtoLead, etc.) Help members understand their next steps
Weekly Responsibilities

Maintain a member progress tracker (activation timelines, obstacles, wins) Collect feedback and share improvement suggestions Monitor "time to first win" and "time to activation" Help reorganize the community as needed for clarity Prepare a weekly "Member Success Snapshot" for leadership Encourage deal submissions
Monthly Responsibilities

Compile community metrics: Activation % Engagement % Win rate Average time to first deal Identify patterns holding members back Suggest improvements to the onboarding flow Help increase retention and referrals
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GOALS & KPIs

You will be measured by:

Member engagement rate Member activation rate Reduction in inactive accounts Member satisfaction and retention Number of deals submitted Community responsiveness Speed of support Increased affiliate usage
Your success = the community's success.

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WHO WE'RE LOOKING FOR

You should be someone who:
? Loves helping people
? Is naturally organized and structured
? Is very proactive (you don't wait to be told what to do)
? Communicates extremely well in English
? Can follow process AND suggest improvements
? Is positive, encouraging, and energetic
? Can work during U.S. morning & evening hours
? Enjoys being part of a fast-moving company
? Wants to grow into a leadership role as we scale

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Required Skills

Excellent written English Excellent spoken English Great follow-up discipline Experience in customer success, community management, coaching, or virtual assistance Strong organizational and documentation skills Familiarity with Skool, Slack, Google Sheets, Notion, GHL, or similar tools (bonus) Basic understanding of real estate wholesaling (bonus, not required)
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What We Provide

Full training on our systems and tools Clear SOPs (Standard Operating Procedures) A supportive team Opportunities for growth Performance bonuses based on community success
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HOW TO APPLY

Applicants must complete all steps to be considered:

1? Send a short intro message explaining why you're a perfect fit
2? Include a 1-minute audio or Loom video introducing yourself
3? Share any experience with community management or customer success
4? Share your favorite productivity tool and why you love it

Job Type: Part-time

Pay: From R95,00 per hour

Expected hours: 15 - 30 per week

Work Location: Remote

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Job Detail

  • Job Id
    JD1614103
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Part Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Home Based, ZA, South Africa
  • Education
    Not mentioned