Customer Success Consultant
Somerset West, Cape Town, South Africa
Job Description
Job Summary
Customer Success Consultant (POS25115)
Based: Somerset West
Salary: R20 000.00 pm - R22 000.00 pm (negotiable - depending on your experience)
Requirements:
- Training/ Educator or Consulting experience
- Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
- Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages
- Excel proficiency intermediate
- Customer service / support experience will be advantageous
- Previous experience in the Property/Rental sector will be an advantage
- Creating and managing training plans with customers
- Reporting on training progress of all customers that is in training
- Work directly with client to effectively coordinate each training project to completion.
- Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
- Provide system training to customers
- Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
- Assist with preparing data and uploading on to the system for new customers
To apply for this position: Send MS Word format CV to and use POS25115 - Customer Success Consultant in the subject line
Emporium
Recruiter
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Job Detail
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Job IdJD1486152
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R20000 per month
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Employment StatusPermanent
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Job LocationSomerset West, Cape Town, South Africa
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EducationNot mentioned