Customer Success Consultant: Onboarding And Training
Job Description
WeconnectU, the market leader in property management software, is looking for a Training and Migration Consultant to join our fast-growing team.
We've built the most advanced Body Corporate and HOA management software on the market - a single solution that integrates every function of property management and accounting. As part of the team, you'll play a key role in helping new clients get started, guiding them through both the data migration process and hands-on system training.
You'll also be advising clients on best-practice SOPs, so we're looking for someone who's comfortable with both systems and people.
Key Responsibilities:
- Collaborate with the migration team to define data needs and format client data for upload.
- Assist with data preparation and migration.
- Create and manage custom training plans for clients.
- Monitor training progress and ensure full client support.
- Coordinate training completion and communicate feedback.
- Conduct system training and offer ongoing user support.
- Bachelor's in Accounting or 5+ years bookkeeping experience. (Advantage)
- Proficient in Word, Outlook, PowerPoint; intermediate Excel.
- Training/consulting and customer service experience is a plus.
- Strong communication & interpersonal skills (bilingual preferred).
- Ability to explain financial concepts to non-financial users.
- Organised and able to manage timelines and onboarding goals.
- Professional representation of the company during training and migration.
Skills Required
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Job Detail
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Job IdJD1530739
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSomerset West, Cape Town, South Africa
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EducationNot mentioned