Job Description

MagicOrange South Africa

MagicOrange

is a globally recognized leader in the IT Financial Management Software market, as acknowledged by Gartner. With customers and a strong presence on four continents, we are a Software as a Service (SaaS) provider in a high growth phase. Our mission is to empower individuals and organizations, making them more valuable through our innovative software solutions.

Location - Sandton, Gauteng

Working hours:

1:00 PM - 9:00 PM SAST (supporting USA operations)

Position Summary:

The

Customer Success Consultant - Associate (USA Support)

is an entry-level position designed for graduates looking to start their journey in delivery and consulting. In this role, you will focus on supporting our

USA-based clients

, ensuring smooth adoption of our software, assisting with managed service delivery, and providing data analysis and configuration support using the MagicOrange toolset.



You will play a critical role in delivering value to our clients while gaining exposure to international operations and best practices in IT Financial Management.

Key Responsibilities:

Data and Process Analysis

Understand client business processes, gaining a comprehensive understanding of their operational needs. Transform and process large datasets for multinational scale clients, ensuring compatibility and optimization for the MagicOrange tool set. Support customers in the execution of their monthly cadence using the MagicOrange toolset. Utilize MagicOrange to analyse data, facilitating the delivery of tailored solutions to FTSE-listed clients.

Software Configuration

Load customer data into MagicOrange, ensuring accuracy and security of information. Assist in configuration of cost models within MagicOrange, aligning with client financial structures and objectives. Understand the allocation strategies that have been implemented for a customer, and be able to validate that they are working correctly. Follow specifications to create detailed end-user reports using Microsoft PowerBI, providing insights and actionable information through the MagicOrange interface.

Collaboration

Collaborate effectively with fellow consultants, sharing insights and strategies to enhance overall service delivery. Participate in team meetings and projects, contributing to a cohesive and supportive consulting environment.

Feedback

Assist in generating feedback on the MagicOrange product for internal teams

Previous

Experience

Experience with Microsoft Excel (X/VLOOKUP, Pivot tables, Indexes, Power Query)

Skills and Requirements:

Qualifications

Matric A relevant Bachelor's degree in Finance, Information Systems, Computer Science, Engineering, or equivalent work experience

Essential Skills

Ability to manipulate and transform large data sets in a timely and accurate fashion Ability to work to a deadline and prioritise and manage workload independently Takes the initiative and drives their own deliverables while contributing to a fast-paced deliverable focused team environment Capability to quickly understand data, processes and procedures Capability to learn new systems and technologies Communication and interpersonal skills

Desirable Skills

Experience of visualization tools such as Microsoft Power BI Understanding of activity-based costing and cost allocations Basic understanding of IT infrastructure stack Experience with Public Cloud (AWS, Azure etc.) Understanding of corporate Budgeting and Forecasting process

What we offer:

Strong entrepreneurial spirit. The ability to make an impact and see the rewards of your efforts. Ongoing training on the latest technologies to aid automation for accountants. Be part of a high growth industry and product. A challenging career in an innovative company. Opportunity to influence, working in an open climate, close to decision makers at large blue-chip enterprise with the possibility to make a difference. A competitive remuneration package, with flexible pension options.

Join us

at MagicOrange and help shape the future of IT Financial Management and FinOps Software by ensuring our customers achieve the highest levels of satisfaction and success.

MagicOrange

is an equal opportunity employer, committed to promoting diversity and inclusion in the workplace. We value and appreciate the diverse contributions and perspectives of all our employees.