Job Description

Customer Service Consultant (remote)

A fast-growing fresh-produce brand focused on sustainability is seeking a Customer Service Consultant to join its customer support team. You'll be supporting customers who care about healthy living and eco-friendly choices.

The shift pattern is 9 - 5:30 UK time Wednesday to Tuesday

All weekends are mandatory & 1.5x rate on at Sunday

Average goss salary R14388 pm

Experience:

The ideal candidate will be comfortable communicating with UK customers i and be used to high volume hourly interactions

About the role

You'll be the first point of contact for customers across email, live chat, phone, and social media. On a typical day, you'll manage around 7-8 contacts per hour, handling delivery changes, order updates, product enquiries, and general support. Social media interactions are part of the mix, so you'll need to maintain a professional but approachable tone online. Fast, accurate typing is essential, as is a calm yet assertive communication style. Every contact must be followed with precise notes in the system to keep the team aligned.

Key behaviours

Conscientiousness - keeping notes detailed and accurate so the next person can pick up without confusion.

Communication - you'll be a calm-assertive communicator that can communicate if a very friendly tone, without drama

Team player mindset - this is not a role for the competent lone wolf, you'll need to be a vocal communicator, keeping other departments informed

Active listener - patiently listen to the customers implicit and explicit needs, pause - then respond in the best way to help the customer

What we're looking for

Excellent written and spoken English

Strong interpersonal skills -- clear, friendly, confident under pressure

Genuine interest in vegetables, food and sustainability

Organised, reliable, and able to multitask effectively

Solid internet connection and a quiet home set-up

What's on offer

This is a remote role in a supportive customer service environment You'll be part of a purpose-driven business and gain the chance to grow your skills across customer service and digital support.

Requirements:

To successfully perform the role of a home-based customer service representative, you will need:

A quiet office space at home, free from distractions, with a reliable fibre internet connection.

A laptop or desktop computer that meets our technical specifications.

Back-up power solutions to protect against load shedding, ensuring you can work uninterrupted.

How to apply

Send your CV with a short cover note explaining your motivation for the role, relevant experience and communication style to michael@galaxyoutsourcing.com with 30/09OB as the title