Job Description

Oxford University Press Southern Africa

Oxford University Press advances knowledge and learning of all kinds, from a child reading their first words to a researcher expanding the frontiers of their field. Our work is constantly evolving, and the possibilities are endless. We strive to help more and more people around the world achieve their potential.



Oxford University Press is a department of the University of Oxford. It is our mission to further the University's objective of excellence in research, scholarship, and education by publishing worldwide.

Customer Services Representative

(Fixed Term Contract 6 months)

Oxford University Press is looking for a Customer Service Representative to deliver outstanding service to our customers by effectively addressing their inquiries and concerns. They will ensure customer satisfaction through excellent communication and problem-solving skills, fostering a positive customer experience that enhances satisfaction and loyalty.



The Customer Services Representative will be reporting to the Customer Services Manager. This post is based in Goodwood.

Principal accountabilities

Delivery of excellent customer services

Resolve customer queries through various channels

Ensure sufficient product knowledge is obtained

Processing of various sales documents on SAP for example, orders, quotations, credit notes and debit notes

Attend to tender customers with set service standards

Processing of returns

Respond to all customer queries within 24 hours

Maintain productive relationships with internal and external stakeholders

Adhere to OUP ethical policies and standards are upheld

Qualifications and experience

National Senior Certificate or Diploma in related field 3 - 5 years' experience in customer services environment (mandatory) Customer service experience in publishing environment (advantageous) Computer literate in MS suite Knowledge of the SAP system Data entry skills

Attributes

Action and delivery oriented Good business acumen for problem solving Excellent time management skills and ability to prioritise a demanding workload Positive attitude Deadline-driven Meticulous and strong attention to detail Openness to change Displays ethical behaviour Supports teamwork and empowers others to achieve their objectives Attention to detail Professional attitude Strong interpersonal skills Excellent verbal and written communication skills

Oxford offers the following

Remuneration will be commensurate with experience Pension and medical aid benefits Statutory leave Training opportunities Engaging work in a rewarding and ethical environment.

Oxford University Press, an equal opportunity employer, seeks a talented individual to fill this post based in Goodwood, Cape Town. Oxford University Press will consider all applications in terms of its Employment Equity Plan, which acknowledges the need for transformation.

Closing date: 16 September 2025