Job Description

Are you passionate about creating exceptional experiences and making a real difference in people's lives? At Vital Health Foods, every interaction with our customers is an opportunity to Own It--take charge, solve problems, and lead outcomes that build trust and loyalty.
What you will do:

• Develop scientific content, implement and manage product and health training, and provide technical expertise for the Customer Service, Sales and Marketing departments, in support of brand.

• Lead the Customer Experience team, ensuring all queries and complaints are resolved professionally and efficiently.

• Oversee product quality assessments and escalate issues to maintain high standards.

• Develop and maintain SOPs, training programs, and brand guidance for internal teams and clients.

• Support innovation with technical input on product claims, labelling, and regulatory requirements.

• Create engaging content and expert communications for the Vital Club, driving community growth and retention.

• Represent the brand at key events, exhibitions, and stakeholder engagements.

• Manage continuous product quality assessments and escalate product quality issues as required.

What are we looking for:

• BSc in Dietetics or equivalent qualification.

• 5 years' experience in customer care, scientific content development preferably in the healthcare, pharmaceutical, or supplement industry.

• Registration with the HPCSA as a Dietitian will be advantageous.

• Understanding of ethics and regulatory requirements in the health and wellness sector.

• Strong communication and interpersonal skills.

• Excellent attention to detail, and a strong customer-orientation.

Skills Required