Customer Services Information Officer
eThekwini, KwaZulu-Natal, South Africa
Job Description
To coordinate information, both statistical and general knowledge within the Directorate.
This post reports to DEPUTY HEAD (CUSTOMERS SERVICES)
Key Responsibility Areas
- Undertakes personnel and performance management of Staff.
- Responsible for information coordination and dissemination.
- In conjunction with marketing, facilitate the implementing of corporate branding.
- Undertakes statistical data coordination.
- Facilitate the attendance to complaints and analysis of customer insights and engagement to enhancing customer services.
- Supports project implementation.
- Support and provide input to development of policies and procedures within the Directorate.
- Technical Communication
- Conceptual Thinking
- Information Management
- Planning & Organising
- Information Measuring & Monitoring
- Technology Usage
- Programme & Project Management
- Information Products & Reporting
- Investigation of Complaints
- Interpersonal Relationships
- Problem Solving
- Strategic Capability & Leadership
- Diploma (NQF Level 6) in Information Management or Knowledge Management or any other related and equivalent qualification.
- Valid motor vehicle driving license.
- 4 Years relevant experience.
- Computer Literacy
- Degree (NQF Level 7) in Information Management or Knowledge Management or any other related and equivalent qualification.
- 5 Years relevant experience.
Leave Yes
Medical Aid Yes
Pension Fund Yes
Remuneration R462 393.60 - R600 186.12 PER ANNUM
13th Cheque Yes
Contact Name HUMAN RESOURCES DIRECTORATE
Contact Telephone FOR JOB ENQUIRIES (031) 3227701 / FOR SYSTEM ISSUES (031) 3226050
Skills Required
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Job Detail
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Job IdJD1591329
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R462,394-600,186 per year
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Employment StatusPermanent
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Job LocationeThekwini, KwaZulu-Natal, South Africa
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EducationNot mentioned