Job Description

About AkzoNobel
Since 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It's what you'd expect from a pioneering and long-established paints company that's dedicated to providing sustainable solutions and preserving the best of what we have today - while creating an even better tomorrow. Let's paint the future together.
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Job Purpose

• Ensure seamless execution of operations and timely completion of activities within SLA, including customer requests, and general inquiries from the sales team.
• Receive customer disputes, identify required information & facilitate the finalization thereof.

Key Accountabilities

• Assist with any customer requests by processing or filtering them to relevant departments.
• Intermediate between the sales force & supporting global functions.
• Investigate & log disputes raised, retrieving the necessary information & filtering it through to the relevant departments.
• Escalate complex disputes with relevant specialists, ensuring finalization & providing feedback to customers.

Experience

• Matric-certificate and a minimum of 3 years in a customer service environment.
• Diploma or NQF level 5 in business management or administration would be advantageous.
• Proficiency in MS office packages & SAP is essential

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
Requisition ID: 49965

Skills Required