Customer Services Agent
Umhlanga, KwaZulu-Natal, South Africa
Job Description
Were Hiring: Customer Service AdvisorAre you passionate about delivering excellent customer service? Do you thrive in a fast-paced, dynamic environment? We have an exciting opportunity for you to join our team as a Customer Services Advisor.What youll be doing:
- Handling inbound calls and emails from customers with professionalism and empathy
- Providing clear, helpful information on complaint processes and general enquiries
- Keeping customers informed about complaint progress
- Meeting personal and team performance targets
- Growing your skills with potential for further training on more complex queries
- Previous experience in a customer-focused environment.
- Working in a financial service environment - advantageous.
- Excellent communication and active listening skills.
- High attention to detail and accuracy.
- Resilience, adaptability, and a team-player attitude.
- Basic knowledge of CRM systems or a willingness to learn!
- Medical Insurance & Group Life Cover
- Attendance Bonus up to R1750
- Free Breakfast Mondays!
- Supportive team culture where people are driven, dependable, and collaborative.
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Job Detail
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Job IdJD1422936
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUmhlanga, KwaZulu-Natal, South Africa
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EducationNot mentioned