Job Description

Where passion meets premium - join our team!

Location:

JOHANNESBURG, SOUTH AFRICA

Employment Type:

FULL TIME, ONSITE
About Le Creuset


At Le Creuset, every dish begins with a story - and every story begins with people. Since 1925, we've brought generations together around the table, transforming everyday meals into cherished memories. Our legacy is built on colour, craft, and a deep passion for innovation - shaped as much by our iconic products as by the people who bring them to life. We're not just creating cookware; we're creating moments that last a lifetime. If you're inspired by heritage, driven by creativity, and ready to shape the future of the kitchen, we'd love to welcome you into our story.
The Recipe for Success: Role Summary


To assist the customer service department by ensuring that excellent levels of customer care and service are delivered to customers at all times in particular focusing on Live Chat, Help Line Calls, Emails (Freshdesk) and Social Media DMs (Sprout). Assist the Cape Town-based Customer Service team by acting as a liaison between customer service and ecommerce operations team at GDC. Prioritise customer requests and ensured timely action and resolution.


The role is based in Johannesburg. You may be required to work on weekends and public holidays.
Ingredients: Key ResponsibilitiesReceive and respond to customer queries or complaints and deal knowledgeably with any complaints or queries, within SLA. Input and update information as and when directed onto the CRM system. Find stockists and source products as required for consumers. Implement the appropriate action to follow up any matters raised by the enquiry that is timely and the most suitable resolution and leaves the consumer satisfied. Receive and process faulty returns from consumers. Advise customers on product suitability and care and use of products. Carry out from time to time and as directed, any other duties as required in addition to the above that will be both reasonable and within your capabilities.
The Perfect Blend:


What We're Looking ForMinimum of 2 years experience in a Customer support role. User knowledge of CRM systems or database products. English proficiency - candidate should have a high standard of verbal and written communication Strong phone contact handling skills and active listening Microsoft Word, Excel and Outlook to Intermediate Level Microsoft D365 intermediate knowledge will be beneficial
Why Join Our Table?
At Le Creuset, you will find your seat at our table, which is as colourful as our cookware and rich in history. Our table is grounded in our values:

Passion, Integrity, Excellence, Innovation and Teamwork.

Every talent will add flavor. Every idea brings colour. And every day is a chance to create something that lasts. With the passion you bring, you become part of a timeless legacy, one that brings people together around food, stories, and meaningful shared moments.
Diversity and Inclusion StatementWe welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, religion or belief, marital or civil partnership status, race, ethnic or national origin. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to reach their full potential.