Job Description

START DATE: 25/09/2025 (APPROXIMATELY)

Team Leader Associate - Customer Service (Chat Process)

YOU MUST HAVE A LAPTOP/PC FOR THIS ROLE. THE HOURS ARE 5 PER DAY + WEEKEND WORK. PAYMENT IS MONTHLY.

RWUK is a leading B2B technology and outsourcing service provider company based out of England providing business and technical expertise to the global online industry.

RWUK offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals to support out clients.

Key Responsibilities:

Handling customer queries on Web Chat, E-mails and Social Media as per company procedure Deal with escalations from the Customer Service Chat Agents Actively participate in team meetings

Key Performance Indicators:

Handle all queries in a polite, professional manner Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution

Educate customers on services and processes

Deal with escalations Ensure team hit agreed KPIs and Objectives Ensure team adhere strictly to shift schedules Adhere to laid down internal policies, procedures and processes Work collaboratively with the team

Qualifications

Passionate about customer care Good typing skill Fluent in written and spoken English Must be time flexible and able to work in a rotational shift system including Public holidays and weekends Positive attitude Able to work well under pressure and under minimum supervision A fast learner who is able to work with set targets Job Location: Remote

(Anywhere in South Africa)

Job Type: Full-time

Pay: R69,68 per hour

Application Question(s):

Do you have a Laptop/PC (MINIMUM 15.6INCH SCREEN) with Internet Access? Are you currently employed? Can you respond to at least 12 tickets per hour?
Experience:

Customer service: 4 years (Required) Freshdesk or Gorgias or Zoho: 2 years (Required)
Language:

English (Required)
Work Location: Remote