Job Description

Is this you? You're a confident communicator and natural problem solver who thrives on helping others and getting things done right, first time. Professional, reliable, and highly organised, you take ownership of your work and pride yourself on creating a smooth customer experience from first call to final delivery. You enjoy juggling tasks, collaborating with multiple teams, and keeping processes accurate and efficient - all while delivering friendly, informed support.
What you'll be doing (and why you'll enjoy it) You'll be the first point of contact for customers, handling queries, processing sales orders and quotations, and ensuring orders move efficiently from request to delivery. From coordinating with internal teams and updating systems to interpreting product requirements and following up on logistics, you'll keep communication flowing and clients satisfied. You'll also support data capture and quality assurance efforts using systems like SAP B1 and HubSpot, while helping spot process improvements that keep service delivery running at its best.
Where you'll be doing it You'll join an established company at the forefront of life sciences solutions across South Africa and beyond. With a collaborative culture, expert team and a reputation for precision, innovation, and service, they're focused on supporting cutting-edge research and diagnostics. It's a fast-paced, science-driven environment where every detail matters - and so does every customer.
What you'll need You'll need Matric with Pure Maths and Life Science, plus a degree or diploma in Microbiology, Biochemistry, or a related Life Science field. You'll bring at least 3 years' customer service experience, ideally in a scientific or technical environment, along with strong attention to detail, CRM/ERP system skills, and familiarity with ISO 9001 (and ideally ISO 13485) standards. Teamwork, accountability, and clear communication will be key to your success.
What you'll get A competitive salary package including provident fund benefits, the chance to join a highly respected team, and the satisfaction of supporting solutions that make a real difference.
How to apply For a confidential discussion please contact Lindokuhle Modisane on (021) 035 1432 or send your CV to l.modisane@thetalentexperts.co.za - We appreciate that your CV might not be fully up to date. No problem, just send us what you have. We do respond to everyone! Just give us a few days to work through your application. "Please note: This position is for 2026. Our team is currently on a well-deserved break over the holiday season, we will review all applications as soon as we return. Rest assured, we'll get back to you promptly once operations resume. Thank you for your patience and understanding, we wish you a joyful festive season!"

Skills Required