Customer Service Specialist
Johannesburg, GP, ZA, South Africa
Job Description
Norman Goodfellows are seeking a
Customer Service Specialist
to join our team. The successful candidate will be responsible for delivering excellent customer service, handling enquiries efficiently, and ensuring a positive experience for all customers.#
Key Responsibilities
Respond to customer enquiries via phone, email, and other communication channels Resolve customer issues promptly and professionally Process orders, returns, and service requests accurately Maintain up-to-date customer records and documentation Liaise with internal departments to ensure customer needs are met Follow company policies, procedures, and service standards Identify opportunities to improve customer satisfaction and service processes Conducting outbound sales calls
Requirements
Own transport Afrikaans speaking is advantageous Previous experience in a customer service or client-facing role Strong communication and interpersonal skills Excellent problem-solving abilities Ability to remain calm and professional under pressure Strong attention to detail and organisational skills Proficient in basic computer systems and customer management software
Benefits
Provident fund
Group life and Funeral
Competitive Salary
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1623116
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationJohannesburg, GP, ZA, South Africa
-
EducationNot mentioned