Job Description

VAme is a platform where you can hire a talented and skilled virtual assistant. You can easily hire a virtual assistant with knowledge of e-commerce. Video Resume of applicants are available on our site for our client to choose from.Our advanced tool for management will increase the efficiency of your employee and can help you save money.
The Role
We are looking for a dedicated Customer Service Representative to join our growing travel-tech company.
Responsibilities:

• Monitor incoming emails from customers with next-day bookings, handling cancellations, booking changes, and upgrade requests
• Proactively reach out to customers after their tours to request feedback and reviews
• Regularly check the company calendar to ensure all bookings are confirmed and arrangements are in place
• Manage bookings from Online Travel Agencies (OTAs) such as GetYourGuide (GYG), Viator, and Musement, accurately updating internal systems after each sale
• Contact customers who abandoned bookings to understand and address issues
• Assist customers with payment failures or technical issues
• Respond promptly and professionally to inquiries via chat, phone, and email regarding tours, packages, and transfers
• Update existing bookings for accommodations, transportation, or other services as needed
• Upsell additional services and upgrades whenever appropriate

Ideal Profile
Key Qualifications:

• Proven experience in customer service or reservations experience, ideally in the travel, hospitality, or tourism industry
• Familiarity with online booking platforms/OTAs (e.g., GetYourGuide, Viator, Musement) is highly preferred
• Hands-on experience with CRM or booking management systems
• Excellent written and verbal communication skills
• Strong organizational and time-management abilities
• Customer-focused mindset with a passion for delivering exceptional service
• Ability to work independently and collaboratively in a fast-paced environment

Schedule:

• Full-time: 9 hours/day, 5 days/week
• Work hours aligned with Japan Standard Time (JST)
• Remote position

What's on Offer?

• Opportunity within a company with a solid track record of performance
• Work alongside & learn from best in class talent
• Join a market leader within Hospitality

Skills Required