Job Description

Location:

Remote

Schedule:

Monday-Friday | U.S. Pacific Time (PST)

Employment Type:

Full-Time

About the Role

We're looking for a

driven, detail-obsessed Customer Service Representative

who thrives in a remote environment and takes ownership of their work. This role is perfect for someone who doesn't wait to be told what to do -- you spot problems, solve them, and keep systems running smoothly.

You'll be supporting a U.S.-based company, working PST hours, and collaborating with a fast-moving team that values initiative, accuracy, and continuous improvement.

What You'll Do

Handle customer inquiries via email, chat, and/or phone with speed and professionalism Take full ownership of customer issues -- follow through until resolution Keep customer records, tickets, and internal notes

exceptionally organized

Learn new tools, products, and processes quickly (and apply them correctly) Identify repeat issues and suggest process improvements Follow SOPs while also knowing when to think independently Communicate clearly with internal teams to escalate or resolve issues
What We're Looking For

Highly self-motivated

-- you manage your time without micromanagement

Hyper-organized

with strong attention to detail Fast learner with a

high aptitude for picking up new systems and workflows

Clear, confident written and verbal English communication Calm, solutions-focused mindset when handling customers Comfortable working full-time on

PST hours (Monday-Friday)

Reliable internet, quiet workspace, and professional setup
Experience & Skills

Prior customer service experience preferred (remote experience is a plus) Confident using CRMs and support tools eCommerce or SaaS experience is a bonus (Shopify familiarity a plus)
Why This Role?

Fully remote, stable weekday schedule Work with a U.S.-based team and clear expectations Structured processes with room to improve and grow Long-term opportunity for the right candidate
Job Type: Full-time

Pay: From R13500,00 per month

Application Question(s):

What tools or systems have you used for customer service?
Experience:

HubSpot: 1 year (Required) WordPress: 1 year (Required) Customer Service : 2 years (Required)
Work Location: Remote