Job Description

We believe we can develop the technology and gain the know-how to make a difference. It's a big responsibility, and we are committed to making an impactful positive change. We need your skills, curiosity, and drive for change to fulfil our goal. Together, we enable our customers to produce the materials and technology needed for a better future.
Come see the FLSmidth difference.
Purpose of the role
Focuses on customer support
Your responsibilities

• Develops customer contacts to build long-term relationships with customers
• Responds to low to medium complexity technical inquiries, equipment installation, providing technical product specifications etc.
• Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools
• Receives and assigns claims to colleagues, minimizing potential negative impact towards our customer
• Interacts with clients to resolve order and delivery issues
• Follows op on service contracts.
• Recommends alternative products or services
• Keeps CRM updated in collaboration with other stakeholders
• Work Environment: Typically located in a call center environment
• This position is not compensated based on achievement of sales targets
• Promotes a culture of personal and team safety, including others who may be affected by the company's operational activities

What you bring.

• Degree
• Minimum 3-5 years working experience in a sales or customer service management role.
• Good communication skills will be required for this role.
• Deep knowledge of the PC&V products will be an added advantage.
• Experience with account management is required for this role.
• Knowledge of West Africa mining terrain will be an added advantage.
• French speaking will be an added advantage.
• Must be a computer literate and ability to do PowerPoint presentations, analyze data and knowledge of sales management tools will be needed for this role.

Skills Required