Job Description

COMPANY PROFILE

SmartBuyGlasses Group (Motion Global Ltd.) is one of the worldxe2x80x99s leading designer eyewear e-retailers, with sites in more than 30 countries. With over 200 employees, we retail the worldxe2x80x99s best eyewear brands, including Ray-Ban, Tom Ford, Gucci, and many more. SmartBuyGlasses has a young, international, entrepreneurial culture promoting fast career progression and self-development. Passionate and effective employees are usually promoted quickly to managerial positions, operating teams with high degrees of ownership.

Who are we?

We are the team members of SmartBuyGlasses, making something great. We are MoGos. MoGos is an acronym from our parent company, Motion Global. We are a truly multifaceted team from the four corners of the globe. Our dynamic personalities are our strength; our ambition is what drives us forward, and together, we are building a company that we can be truly proud of.

Our Core Values

We believe in the empowerment of the individual. We believe that everyone has the right to be who they want to be, achieve their ambitions, and live their dreams. We empower our team members by offering unique opportunities to build their skills and accelerate their careers. We give back to the communities where we operate. Most importantly, through our buy-one-give-one program, we drive positive change globally, one glass frame at a time.

SMART
MOGOs are outcome-driven. We begin with the end in mind, but we also know that the journey is just as important.

PASSIONATE
MOGOs are passionate about what they do. We believe in making a difference and building strong relationships with our peers.

ENTREPRENEURIAL
MOGOs not only come up with awesome ideas, we take ownership of them and push them forward.

COLLABORATIVE
As MOGOs, we know that our team is stronger than the sum of its parts. Together, we can achieve the impossible!

JOB DETAILS
Position Mission

This position requires a very careful adherence to well-defined work where repeatable results are needed. The work is highly precise and requires a very strong attention to detail. The work output needs to be very high quality, with correct results, time and time again.

Responsibilities

• Work with customers daily via email, phone, and live chat.
• Handle retail customer service inquiries mainly for English-speaking markets. Includes style of glasses, sunglasses, prescription questions, order status, warranty issues, etc.
• Introduce customers to purchase higher priced items, upgrades, or other add-ons to make more profitable sales.
• Response to a minimum of 100 e-mails equivalent per day.
• This job requires a patient and stable work style and consistent handling of repetitive routines.
• The job demands a cooperative, agreeable, and sympathetic listener who gets along with others and enjoys being helpful to them.
• A customer service, team-oriented focus is of utmost importance.
• The job requires attention to the details of work, handling them with better-than-average accuracy and with careful attention to the quality of the work.
• The focus is on working comfortably under close supervision within a stable, secure team.

Qualifications

• Fluency in verbal and written English; additional language is an advantage
• Excellent time management and documentation skills
• Customer service experience preferred
• Availability for 30 - 40 hours a week with flexible shifts (weekends and/or evenings)
• High-speed stable internet connection
• Minimum 6-month commitment

Whatxe2x80x99s in it for you?

• Performance bonuses
• Free designer glasses annually
• Annual/Sick Leaves
• Career development/ learning program
• Fast-paced, dynamic, and multicultural work environment

Kindly be advised that only candidates who have been shortlisted will be contacted for further proceedings.

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Motion Global