Job Description

TWK Agri has the following vacancy available: Customer Service Officer within the Corporate Services division at Piet Retief, Mpumalanga.

Job Summary

This role involves delivering exceptional customer service by managing onboarding processes, gathering feedback, and driving continuous service improvement. The Customer Service Officer will also support customer education, strengthen stakeholder relationships, and contribute to business growth through effective lead generation and service excellence.

Responsibilities and Duties

Develop and maintain positive relationships with key customers across the group Act as the main point of contact for escalated customer issues Ensure a customer-first approach across all divisions Manage the resolution of customer complaints quickly and effectively Monitor service delivery standards to ensure consistency across the TWK group Plan and implement service improvement initiatives based on customer feedback Serve as a communication channel between customers and internal departments Collect, analyse, and present customer feedback to management Develop communication strategies with the Communications Department to inform customers about new products, services, and company initiatives Collaborate with TWK representatives, marketing, operations, and product development teams to align customer needs with business objectives Ensure consistent branding and messaging across all touchpoints Support multiple business units within the TWK group in handling customer-specific projects Analyse trends in customer issues and recommend improvements Provide management with actionable insights for decision-making

Qualifications and Skills

Degree/diploma in Business, Marketing, Customer Service, or related field Proven experience in customer service, preferably within a corporate or client-facing environment Strong interpersonal and problem-solving skills Excellent communication, presentation, and negotiation skills Ability to identify opportunities for improvement and implement practical solutions Passion for delivering exceptional customer experiences


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