Job Description

About Us

Quanteq Solutions empowers Australian businesses through expert outsourcing and BPO services that enhance efficiency and support growth. The company delivers tailored strategic consulting and operational support. Quanteq Solutions helps organizations optimize workflows, improve customer engagement, and manage resources effectively.

Duties & Responsibilities

Problem-Solving and Critical Thinking:

Ability to take right decision on the spot to resolve customer disputes in the operation's process promptly and effectively. Collaborate with customer service and sales teams to provide updates on order statuses and resolve any customer inquiries or concerns.

Leadership and People Management:

The ability to inspire, motivate, delegate tasks effectively, resolve conflicts, and foster a positive, collaborative work environment across various departments.

Organizational and Time Management Skills:

Expertise in prioritizing tasks, managing multiple responsibilities, and organizing workflows to ensure operations run smoothly and deadlines are met. Serve as the primary point of contact for customers involved in disputes, providing clear and timely communication regarding the status of their case and any necessary actions.

Communication and Interpersonal Skills:

Exceptional verbal and written communication skills to coordinate with various internal departments, including customer service, sales, and finance, to gather relevant information and resolve disputes in a timely manner.

Desired Experience & Qualification

1. Excellent verbal and written communication in English, Expert in handling escalations

2. Good decision maker and ability to handle a team of 7-10 members

3. 3-6 years' experience as a Senior Customer support or Team Leader or Manager is required

4. Ability to work for 9 hours in Australian Shifts

5. Ability to work for 6 days.

6. Experience in B2C escalation and operations handling experience is required

7. Must Have

Laptop/Desktop with 6 to 8 MB RAM with SSD drive, High speed internet connectivity, Noise Cancellation headphones Electricity Power back up in room
Job Type: Full-time

Pay: Up to R24000,00 per month

Application Question(s):

What is your current in-hand salary? (Mandatory to provide the Answer) Do you have your own Laptop/Desktop along with WFH setup? (Mandatory to provide the Answer) What is your notice period in days? (Mandatory to provide the Answer) Are you comfortable with Australian Shift? (Mandatory to provide the Answer) Are you comfortable with 6 days working? (Mandatory to provide the Answer)
How many years of voice support experience do you have? (Mandatory to provide the Answer)

Are you comfortable with 6 days working? (Mandatory to provide the Answer) How many years of on call escalation handling experience do you have? (Mandatory to provide the Answer) What is your Age? (Mandatory to provide the Answer) What is your total experience in Customer support Team handling? (Mandatory to provide the Answer) What is your total experience as a customer support team leader or Manager? (Mandatory to provide the Answer) What is your Current location? please mention city name. (Mandatory to provide the Answer)
Work Location: Remote