Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!To ensure exceptional customer service and store standards through effective implementation of SOPs, training, communication, audits, and complaint resolution. This role also supports administrative functions, social responsibility initiatives, and personal development goals in alignment with the companys values and objectives.Minimum RequirementsMatric/ Grade 12 (attach certified copy to application)
Must have a valid South African ID
Must have a valid Drivers license code 08
12 18 months face-to-face customer service experience
Must be successful in at least 2 competency-based interviews
Must be flexible and willing to be transferred between storesCompetenciesCore Competencies:Demonstrates initiative and the ability to work independentlyProficient in basic computer applications, particularly MS OfficeMaintains a strong focus on detail and accuracyThinks quickly and adapts effectively when resolving issuesAnalytical thinker with sound problem-solving abilitiesBehavioral Attributes:High levels of personal energy and driveStrong sense of urgency and accountabilityCustomer-centric approach in all interactionsMaintains professionalism in appearance and conductExcellent verbal and written communication skillsStrong intrapersonal skills and emotional intelligenceTechnical & Functional Skills:Understands the customer service ethos and its practical applicationFamiliarity with customer complaint handling processes across various channelsBasic understanding of Standard Operating Procedures (SOPs) for:Food safetyPublic liabilityAbility to interpret and use reports effectivelyWorking knowledge of HR policies and proceduresOrganizational Knowledge & ValuesDeep understanding of Pick n Pays values and cultural expectationsAwareness of business priorities and strategic objectivesKnowledge of different Pick n Pay store formatsUnderstands organizational structures and how to navigate internal processesCommitted to upholding the Pick n Pay Code of EthicsInsight into the role of the Customer Service Manager (CSM) in-store and in the broader communityKey ResponsibilitiesCustomer Service & FeedbackDeliver outstanding customer service and resolve customer issues efficiently.Monitor, document, and respond to complaints using the Customer Complaints Chart.Gather, analyze, and provide informal and formal feedback from customers and staff to enhance service delivery.Store Standards & ComplianceEnsure adherence to Store Operating Procedures (SOPs).Oversee Store Audits and address any areas of non-compliance.Maintain high levels of store cleanliness, safety, and organization.CommunicationFacilitate clear and consistent communication within the team and with customers.Regularly contribute updates and success stories to the Local Newspaper or internal newsletter.Training & DevelopmentCoordinate and deliver staff training aligned with SOPs and customer service best practices.Support team members in achieving their Personal Development Plans (PDPs).Collaborate with managers to complete the Individual Performance Agreement (IPA) process.Social ResponsibilityChampion and implement the stores Social Responsibility initiatives within the local community.Administration & ProjectsManage administrative tasks accurately and timeously.Support and lead ad-hoc projects, including the development of project plans and timelines.Leadership & Personal AccountabilityDemonstrate strong self-leadership, time management, and accountability.Consistently reflect and improve through informal and formal feedback mechanisms.Align personal goals with team and business objectives through regular performance reviews.Closing date: 18 May 2025If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!Discover who we are

Pick n Pay