Job Description

To deliver end-to-end customer service excellence while providing specialist support in planning, imports/exports, customs, and Point of Sale (POS) material management. This role enhances the CSC function by bringing an analytical and documentation-focused capability, strengthening order-to-cash processes and supporting collaboration with the planning team and a drive for Automation. RESPONSIBILITIES
Areas that play to your strengths
All the responsibilities we'll trust you with: Expand all
FORWARD / REVERSE LOGISTICS AND CUSTOMER SERVICE EXECUTION.

• Timeous Order processing for finished goods to end customer.
• Manage escalated queries related to orders, deliveries, credits, and returns. Daily interaction with Demand & Supply Planner to ensure adequate stock cover per region.
• Daily review of outstanding/blocked orders, ensuring smooth delivery flow.
• Review all DP orders placed for the week, bookings for customers confirmed, correct delivery address for internal customers, orders allocated in full and from correct warehouses & plants.
• Daily review of outstanding/blocked orders, ensuring smooth delivery flow
• Key user for Operations department in information throughput on sales, distribution and material management information.
• Key point of contact between 3PL service provider and customers (internal and external).
• Support returns logistics in collaboration with 3PL partners.
• Transportation Management on inbound and outbound platform with daily interface review.

CONTROL the OTI CYCLE, Imports, Exports & Customs Support

• Ensure stock cover visibility at SKU level per plant. Full visibility on all inbound GIT on FG.
• Creation and update of relevant master data for customers related to Finished Goods (SAP).
• Monitoring consignments in system - create visibility on FG to business units.
• Enforce group guidelines and SOPs at logistic partner, DP level, and with internal customers.
• Accurate and timeous processing of relevant documentation as per customer specific and legal requirements.
• Monitor price discrepancies of orders and update records accordingly.
• Prepare and validate customs documentation for inbound and outbound shipments.
• Liaise with clearing agents to ensure accurate and timely clearance of shipments.
• Weekly tracking of stock age and highlighting risks.
• Monitor and track consignments to maintain visibility for business units.
• Ensure compliance with relevant import/export regulations and internal requirements

POS PLACEMENT, RECONCILLIATION & PLANNING COLLABORATION.

• Ensure compliance to Consumer Protection Act.
• Responsible for the monthly Operations quality report.
• Conduct stock takes in regional warehouses if required.
• Manage Point of Sale (POS) material placement and reconciliation across customers.
• Work closely with the planning team to align POS material requirements with sales and promotional activities.
• Ensure accurate stock visibility and reporting on POS material.
• Handling all product damage claims arising from product movement. Includes processing, reporting and claims management, processing credits and good stock returns

ANALYTICAL & REPORTING RESPONSIBILITIES.

• Maintain reporting on order volumes, delivery performance, automation levels, and logistics costs.
• Report and track all additional costs which relate to customer service functions.
• Report on all open orders and other reports impacting SAP.
• Conduct and report on Finished Goods - and POS stock reconciliations.
• Analyze variances in stock counts and trade reach reports, escalating risks and proposing corrective actions.
• Support automation initiatives by monitoring manual vs automated order share.
• Provide insights on inefficiencies in customs, POS, and order workflows, recommending process improvements

EDUCATION AND QUALIFICATIONS

• A tertiary qualification that supports Supply Chain, Logistics, or one which supports a good understanding of standard business practises (B. Com).
• Computer literacy (MS Office; SAP ERP advantageous).

EXPERIENCE
Your areas of knowledge and expertise
that matter most for this role:

• 2-3 years' experience in order management, logistics, or customer service.
• Experience with import/export and customs documentation desirable.
• FMCG or fast-paced environment experience advantageous.
• Strong background in handling high-volume customer orders and queries.
• Excellent communication and problem-solving ability.
• Attention to detail with high accuracy in documentation.
• Customer-oriented with strong stakeholder collaboration skills.
• Knowledge of warehousing, distribution, and customs processes an advantage.
• Ability to work independently under pressure and manage multiple priorities.

WHERE YOU'LL BE BASED
Cape TownWestern Cape, South Africa
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This job description is not exhaustive of the potential duties that the successful applicant will be required to perform, and is provided solely to assist potential job applicants in determining their suitability for the role and to apply for the job. It is not an offer of employment and Red Bull is under no obligation to hire an applicant who submits an application.
Customer Service Co-ordinator - Planning
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